More info coming soon!
Frequently Asked Questions
Contact
Registration and Promotional/Special Offer Codes
Foreign Currency Issues
Delivery
Will-Call
Problems
General Questions
Contact
  • How do I contact Customer Service? In order to receive the quickest response to your customer service needs, we recommend calling us at 1-800-594-TIXX (8499) or emailing customerservice@ticketstoday.com. Our phone hours are Monday to Friday, 9:00 AM to 9:00 PM Eastern Time. If you choose to email us, one of our Customer Service Representatives will respond to your email in the timeliest manner possible.
Registration and Promotional/Special Offer Codes
  • What can I do if I'm getting an error when trying to access the page?
    • Try refreshing your browser.
    • Close the browser and open a new one.
    • Use a different Internet browser.
  • What should I do if I lose my username/password? Click "Forgot Username/Password?" on the account login screen. Enter the email address you used to set up your account. Your username and password will then be emailed to you.
  • Why doesn't my Promo Code work? There are 2 main reasons why your Promotional/Special Offer Code would not work. The first reason is that your code is not valid. Please check to make sure you are entering your code properly. The second reason is that the inventory available at the special price has been exhausted. However, some inventory currently held in online baskets, may be returned to the system. So you may want to check back to see if any inventory is available at the special price at a later time, or you may want to move forward with purchasing regularly priced tickets.
Foreign Currency Issues
  • What happens if I purchase tickets in a currency different from my local currency? Tickets will be sold in the currency listed for the event. Credit cards companies typically convert foreign currency sales on a daily basis at the current market exchange ratio. Check your credit card company's user agreement for their foreign currency exchange policy.
  • Why is the amount on my credit card statement different from the purchase price of the tickets on my confirmation? If your credit card currency is different from that in which the event is sold, your credit card company will convert the order total to the home currency of your credit card.
  • Is Value Added Tax (VAT) included in the order total? Yes, VAT is included in your purchase total.
Delivery
  • When can I expect my tickets to be delivered? We typically ship tickets 2 weeks prior to the show date. If you have not received your tickets one week prior to the show date, please contact our Customer Service department at customerservice@ticketstoday.com . On the day your tickets ship out, you will receive email notification with your tracking number and specific delivery date.
  • Can my tickets be sent through the regular mailing service? Depending on the event and its location, Ticketstoday LLC will offer as many shipping methods as possible.
  • What if nobody is there to receive the package? Because we ship valuable packages and wish to ensure successful delivery of those packages to you, please make sure to give us a shipping address where you can be found during daytime hours. Many customers have tickets shipped to their business address for this reason. If the package is undeliverable, your tickets will be returned to us, at which point we will resend them for an additional shipping fee.
  • How can I track my package? If tracking is available through your chosen shipping method, we will send you an email with the tracking number and a link to your carrier's website when your tickets are shipped.
  • What if I need to change my shipping address? We are only able to ship to the billing address on your order for security purposes. Please note that UPS cannot deliver to P.O. Boxes. If you need to change the shipping method on your order, please contact our Customer Service department at customerservice@ticketstoday.com
  • Why do we offer 2-Day Air? Due to the value of these tickets, and the critical nature of prompt delivery, we use services that allow both the customer and the company to track the package until it is in your hands. If you choose one of these options, we will email your tracking number, a link to the carrier's website and specific delivery date when your tickets are shipped.
Will Call
  • What documents will I need to pick up my tickets? All Will Call tickets will be in the name used to place the order. This person must provide photo identification and a copy (digital or physical) of the confirmation email.
  • When can I pick up my tickets? Tickets will be available to pick up on the day of the event. If tickets are able to be picked up earlier, this information will be available on the website.
  • Can somebody else pick up my tickets at Will Call? No. Will Call tickets must be picked up by the person whose name is used to place the order.
  • Can I change the pick-up name on my Will Call order? No. Will call name changes are not allowed under any circumstances.
Problems
  • My tickets have not arrived yet. Where are they? By our standard delivery procedure, we send your tickets out approximately two weeks before the event. If you have not received your tickets one week prior to the event date, please contact our Customer Service department at customerservice@ticketstoday.com and we will resolve this matter for you.
  • What should I do if I received the wrong tickets? If you received tickets either for the wrong show or that are different from the ones assigned to you, please contact our Customer Service department immediately at customerservice@ticketstoday.com so that we may resolve this problem.
  • How do I cancel my order? This ticketing site has an "all sales are final" policy. If the show is canceled or rescheduled for a date that you are unable to attend, you are eligible to receive a refund for the face value of the tickets.
  • What happens if the event is canceled or rescheduled? If the event is canceled or rescheduled, or the venue is closed for any reason, you will be updated via email as soon as information becomes available. We will send this email notification to the address you provided in the ordering process (you must provide a valid email address with your order). Before traveling to the show, please confirm the event with the venue. If the show is canceled, you will receive a full refund for the face value of the ticket(s).
  • Why won't my order process? The most common error occurs when entering billing and shipping information. Make sure there are no spaces and/or dashes when entering your credit card information. If you still unable to place your order, please copy the error you are experiencing and email it to customerservice@ticketstoday.com .
  • What if I have moved since placing my order? Because we send your ticket order out approximately two weeks prior to the event, you must contact us before then in order to set up will call pick up.
  • What if my tickets were lost or stolen? We cannot replace tickets that are lost or stolen after they have been delivered to you. Please be certain to keep your tickets in a secure place once you have received them.
  • What level encryption does our Web ticketing support? We support 128-bit encryption and higher. To check what encryption your browser supports, click on "Help" and then "About" in the navigation bar of your browser. A window will pop up indicating the encryption level supported. If your browser supports an encryption level lower than 128-bit, you'll need to upgrade your browser (most allow you to upgrade for free).
  • In what time zone are the event times displayed? All times are displayes in the local time zone of the event location.
General Questions
  • What is the difference between order and confirmation numbers? Your order number and confirmation number are the same. There is no difference whatsoever.
  • Can I add more tickets to my order? No. All orders are final. If you need to buy more tickets, you will have to place a separate order.
  • What forms of payment do you accept? We accept Visa, MasterCard, Discover, and American Express.
  • Will there be more tickets available for this show at a later date? As availability is subject to change, please check back often. Otherwise, refer to the live events page on the band/venue's Web site for additional ticket outlets.
PARKING

There is ample parking available on-site, however we do still recommend carpooling. Parking is $20 and is cash only. Please see the parking map here: PARKING MAP


TRAVEL

Directions
Please see the area map here: AREA MAP
From Los Angeles:
-Take the 5-SOUTH to the 91-EAST
-From the 91-EAST take the 241-SOUTH
-From the 241-SOUTH take exit 33 for Santiago Canyon Road/Chapman Ave
-Turn LEFT onto Santiago Canyon Road
-After 3 miles, turn LEFT onto Haul Rd. (Signs for Irvine Lake, Oak Canyon, Private Parks)
-Continue straight and merge onto Blue Diamond
-Look for signs directing you to Festival Parking

From San Diego:
-Take the 5-NORTH to the 133-NORTH
-The 133-NORTH will turn into the 241-NORTH
-Take Exit 3 for Santiago Canyon Road/Chapman Ave
-Turn RIGHT onto Santiago Canyon Road
-After 3 miles, turn LEFT onto Haul Rd. (Signs for Irvine Lake, Oak Canyon, Private Parks)
-Continue straight and merge onto Blue Diamond
-Look for signs directing you to Festival Parking

Official Festival Guide

Hello Day N Night Fans! We hope you’re as excited for this weekend as we are! PLEASE NOTE: due to traffic concerns, please be sure to arrive early enough to park and get inside in time to see your favorite artists. We also encourage you to carpool and ride-share.


Directions to Oak Canyon Park - Orange County, CA.

From the north, take the 5 or 405 South to the 22 East to the 55 North. Take Chapman Ave East exit and drive 8.1 miles to Haul Road, and turn left into Oak Canyon Park. You’ll see signs for Day N Night. Be sure to keep right on Santiago Canyon Road and do not get on the 241 toll road!

From the south, take the 5 North to the 55 North. Take Chapman Ave East exit and drive 8.1 miles to Haul Road, and turn left into Oak Canyon Park. You’ll see signs for Day N Night. Be sure to keep right on Santiago Canyon Road and do not get on the 241 toll road!

From the east, take the 91 West to the 55 South. Take Chapman Ave East exit and drive 8.1 miles to Haul Road, and turn left into Oak Canyon Park. You’ll see signs for Day N Night. Be sure to keep right on Santiago Canyon Road and do not get on the 241 toll road!

Please Note: From many points, the fastest way to get to Oak Canyon Park will be the Toll Road system. Please use “Santiago Canyon Blvd at Haul Road” as a reference for your GPS or map program and follow signs for Day N Night from there.

Parking

Parking will be $20, cash only, on site at Oak Canyon Park. Parking will be tight, and there is only one road in and out of the venue, so we suggest Lyft or another carpooling method.

Wristband Pickup

You must bring your tickets to the Day N Night Festival. Your tickets are like cash, and if you don’t have them, you will not be able to get into the festival. There are no options, so please do not lose or forget your tickets. As soon as we scan your ticket we will be putting a Day N Night wristband on your wrist. This wristband is your entry for Day Two, so you must not lose it or take it off. If you lose it or take it off, you will not be allowed entry on Day Two. Also, wristbands are non-transferable, so you’re not able to remove it to give to someone else.

Rules + Prohibited Items

You are subject to search before entering the festival.
There is absolutely No Re-Entry into the venue.

What is allowed:
  • Water - two factory sealed water bottles per person
  • Backpacks, purses, bags, fanny packs, etc - will be searched at entry

What is NOT allowed:
  • Alcohol
  • Audio recording devices
  • Bikes
  • Bullet belts
  • Professional Cameras with detachable lenses (other cameras are OK)
  • Chains / Chain wallets
  • Chairs
  • Drugs / Drug paraphernalia
  • Fireworks / explosives
  • Flags
  • Glass containers
  • Helmets
  • iPads
  • Laser pointers
  • Open containers
  • Outside food & beverages
  • Pets
  • Prescription medication without a prescription. Over the counter medicine is fine.
  • Selfie Sticks
  • Sharpies / markers / pens / scribes
  • Skateboards, scooters, hoverboards
  • Spikes on clothing
  • Steel toe boots
  • Stuffed animals
  • Tents
  • Tailgating in parking lots
  • Umbrellas
  • Video Cameras including GoPros
  • Weapons of any kind including knives, chains, knuckles, pepper spray
  • Other items at management discretion

VIP Upgrades

Feeling left out of the VIP experience? Want to get closer to your favorite artists? Ticket upgrades to VIP Pit and VIP Lounge will be available at Box Office and Will Call as you enter the venue.

Food and Drinks

We will have a variety of festival foods available from the Observatory kitchen and West Coast Tavern, including beef, chicken, fish and potato/soyrizo tacos, pizza, garden burgers, salads, mac & cheese, chicken & waffles, ice cream, candy, funnel fries and more! And 370 Common from Laguna Beach will have a tasty menu of food as well. Of course we’ll have beer and wine for those aged 21 or older.

Lyft

Lyft is the official ride-sharing partner of Day N Night Fest!
Break the beat, not the bank. Lyft, our official ridesharing sponsor, has transportation covered to and from the event. Download the app and get an affordable ride in minutes. New users, get $5 off your first 10 rides with code OBSERVATORYOC. If you’re already an in-the-know Lyft user, enter DAYNNIGHT for 10% off a ride anytime during the festival.

After-Parties @ The Observatory OC

Don't miss out on the Official Day N Night After Parties located at The Observatory OC in Santa Ana. We have Lil Uzi Vert performing on Saturday 8/13 and Young Thug & Lil Yachty performing on Sunday 8/14. Both shows start at 11 pm. Ticket links below:

Aug. 13 - Lil Uzi Vert at The Observatory - Doors @ 11 PM
Aug. 14 - Young Thug at The Observatory - Doors @ 11 PM

Venue Map



Set Times by Day

Saturday August 13th



Sunday August 14



Follow DAY N NIGHT FEST and THE OBSERVATORY on social media for updated set times, photos from the show and more!